HM Revenue & Customs

Online Services helpdesks

I have a technical problem with my online forms, what do I do?

If you have a technical problem with the PAYE for Employers or Self Assessment online services please contact the Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm
Closed Sunday, Christmas Day, Boxing Day and New Year's Day
0300 200 3600

For customers who are deaf or hearing or speech impaired: 0300 200 3603 (Textphone)

If you're calling from abroad please telephone: +44 (0)161 930 8445

If you have a technical problem with any of the VAT online services please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone)

If you're calling from abroad please telephone: +44 (0)2920 501 261

Please note: These numbers are for technical help only. If you are not sure what information to enter in your online forms or need tax advice, follow the contact us link to find out which helpline you need.

For technical help with all other online services please follow the links below to find out who to contact.

Alcohol and Tobacco Warehousing Declaration
Machine Games Duty
Notification of Vehicle Arrivals
Gambling Tax
Online agent authorisation
VAT EC Sales List
VAT EU Refunds
VAT for Agents
VAT Mini One Stop Shop
VAT Online
VAT Reverse Charge Sales List

I have a technical problem with an online service listed above, what do I do?

If you have a technical problem, please contact the VAT Online Services Helpdesk.

You can also call this number if you need information about the known facts required to enrol for the HM Revenue and Customs (HMRC) online services listed above.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 2920 501 261

If you have a question about one of these online services you can send an email to HMRC - remember to include your VAT details for VAT online service queries and your warehouse ID for ATWD.

You can also email HMRC to request your effective date of registration for VAT.

By submitting information to HMRC using special forms on the website your message is secure, but the email reply to you, which will be sent over the internet, is not. Information sent by email over the internet is not secure and is at risk of being intercepted and read by people other than those it is intended for.

If the response to you contains any personal or confidential information HMRC will only reply to you by letter or telephone. If you have any doubt about the authenticity of an email you receive which claims to have come from HMRC please do not follow any links within the email, disclose any personal details or respond to it.

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Child Benefit
Construction Industry Scheme
Corporation Tax
Foreign Account Tax Compliance Act
PAYE for Employers
Pensions Schemes
Self Assessment
Shared Workspace
Stamp Taxes

I have a technical problem with an online service listed above, what do I do?

If you have a technical problem, please contact the Online Services Helpdesk.

You can also use this number if you have any questions about using HM Revenue and Customs Basic PAYE Tools.

Opening hours:
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm
Closed Sunday, Christmas Day, Boxing Day and New Year's Day
0300 200 3600

For customers who are deaf or hearing or speech impaired: 0300 200 3603 (Textphone).

If you're calling from abroad please telephone: +44 (0)161 930 8445

If you want to email a technical query, please follow the Online Services Helpdesk link.

If you are not sure what information to enter in your online forms or your query does not relate to an online service, follow the Contact us link to find out which helpline you need.

For advice on completing your Self Assessment tax return and general advice about Self Assessment, please contact the Self Assessment Helpline.

Opening hours:
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm
Closed Sunday, Christmas Day, Boxing Day and New Year's Day
0300 200 3310

For customers who are deaf or hearing or speech impaired: 0300 200 3319 (Textphone).

If you're calling from abroad please telephone: +44 (0)161 931 9070

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Charities and Community Amateur Sports Clubs

If you have a problem with your online form, please call the HM Revenue and Customs Charities helpline.

Opening hours
Monday to Friday, 8am to 5pm
Closed weekends and bank holidays
0300 123 1073

Please select option 1 if your enquiry is about VAT reliefs for disabled and older people.

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Duty Deferment Electronic Statements

For all enquiries regarding registration, enrolment, activation and login problems on the Government Gateway and HM Revenue and Customs' websites, please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

For general enquiries about the Duty Deferment Scheme contact the Central Deferment Office.

Opening hours:
Monday to Friday, 9am to 12:30pm and 1:30pm to 4:30pm
Closed weekends and bank holidays
01702 367 425/429/431/450

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electronic Binding Tariff Information (eBTI)

For all enquiries about the classification of goods, please contact the Tariff Classification Service.

Opening hours:
Monday to Friday, 9am to 5pm
Closed weekends and bank holidays
01702 366 077

For all enquiries about the eBTI application form, please contact the Excise and Customs Helpline.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3700

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

For all enquiries about registration, enrolment, activation and login problems on the Government Gateway and HM Revenue and Customs' websites, please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

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Excise Movement and Control System (EMCS)

If you can't find the answer to your EMCS question on the HM Revenue and Customs (HMRC) website, the quickest and easiest way to get your technical or business questions answered is to ring the EMCS National Service Desk Helpline.

Opening hours:
Monday to Friday, 8am to 5pm
Closed weekends and bank holidays
0300 123 1075

If you're calling from abroad please telephone +44 (0)1255 244 869

You can email the helpdesk at EMCS.Helpdesk@hmrc.gsi.gov.uk

HM Revenue and Customs' email facilities are a way of forwarding enquiries. They currently do not offer a secure route for sending personal/commercial information unless you are logged in to the Online Services.

For all enquiries about registration, enrolment, activation and login problems on the Government Gateway and HMRC websites, please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

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Import Control System

For business and technical queries, please contact the Import Control System helpdesk.

Opening hours:
Monday to Friday, 8am to 5pm
Closed weekends and bank holidays
03000 575 988

You can email the Import Control System helpdesk at ics.helpdesk@hmrc.gsi.gov.uk

HM Revenue and Customs' email facilities are a way of forwarding enquiries. They currently do not offer a secure route for sending personal/commercial information unless you are logged in to the Online Services.

For all enquiries about registration, enrolment, logging into the system and reporting errors, please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

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Intrastat Supplementary Declaration

For all enquiries relating to Intrastat Trade Declarations, please contact the Intrastat helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
03000 594 231

If you are calling from abroad +44 (0)3000 594231

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National Computerised Transit System (NCTS)

If you need help using NCTS, please contact the NCTS helpdesk.

Opening hours:
Monday to Friday, 8am to 5pm
Closed weekends and bank holidays
03000 575 988

You can email the NCTS helpdesk at ncts.helpdesk@hmrc.gsi.gov.uk

HM Revenue and Customs' email facilities are a way of forwarding enquiries. They currently do not offer a secure route for sending personal/commercial information unless you are logged in to the Online Services.

For all enquiries about registration, enrolment, logging into the system and reporting errors, please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

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National Exports System (NES)

For all enquiries about exports, please contact the National Exports Helpdesk.

Opening hours:
Monday to Friday, 8am to 4pm
Closed weekends and bank holidays
02920 326 371

Please note: After 4pm all queries should be directed to the Excise and Customs Helpline.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3700

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

For all enquiries about 'missing responses' (ie emails) please email chief.operations@hmrc.gsi.gov.uk.

HM Revenue and Customs' email facilities are a way of forwarding enquiries. They currently do not offer a secure route for sending personal/commercial information unless you are logged in to the Online Services.

For all enquiries regarding registration, enrolment, activation and login problems on the Government Gateway and HM Revenue and Customs' websites, please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

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Rebated Oils Enquiry Service and Registered Dealers in Controlled Oil

For enquiries about approved traders, please contact the Mineral Oils Relief Centre (MORC).

0191 225 8863

For general enquiries please contact the Excise and Customs Helpline.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3700

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

For all enquiries about registration, enrolment, activation and login problems on the Government Gateway and HM Revenue and Customs' websites, please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

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Tax Credits Helpdesk

For general information about tax credits, please contact the Tax Credit Helpline.

Opening hours:
Monday to Friday, 8am to 8pm
Saturday, 8am to 4pm
Closed Sunday, Christmas Day, Boxing Day and New Year's Day
0345 300 3900

For customers who are deaf or hearing or speech impaired: 0345 300 3909 (Textphone).

If you're calling from abroad please telephone: +44 (0)2890 538 192

When you contact HMRC please have your National Insurance number to hand.

Please note: Incoming and outgoing calls may be recorded for quality and security purposes.

If you suspect someone of committing tax credit / benefit fraud you can report them online to the Department of Work and Pensions (DWP). Follow the link below to report a benefit thief.

Report a benefit thief online on the DWP website

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Tied Oils Enquiry Service

If you have difficulty validating a customer's approval number online, please contact the Excise & Customs Helpline.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3700

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

For all enquiries about registration, enrolment, activation and login problems on the Government Gateway and HM Revenue and Customs' websites, please contact the VAT Online Services Helpdesk.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3701

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

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VAT on e-Services

Businesses already registered for the scheme can email HM Revenue and Customs at: voes@hmrc.gsi.gov.uk Alternatively, please contact the VAT Helpline.

Opening hours:
Monday to Friday, 8am to 6pm
Closed weekends and bank holidays
0300 200 3700

For customers who are deaf or hearing or speech impaired: 0300 200 3719 (Textphone).

If you're calling from abroad please telephone: +44 (0)2920 501 261

Please quote your scheme identification number in any enquiry.

HM Revenue and Customs' email facilities are a way of forwarding enquiries. They currently do not offer a secure route for sending personal/commercial information unless you are logged in to the Online Services.

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