Poll
Overall how did you feel about the service you received today?
1 - Very dissatisfied 0% [ 0 ]
2 20% [ 1 ]
3 20% [ 1 ]
4 20% [ 1 ]
5 - Very satisfied 40% [ 2 ]
Total Votes: 5
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New - Tell us what you think of the Forum

29/01/2019 11:29:45
Thanks for the question above and the response. I had the same struggle. Also I never receive emails telling me there has been a response. Shouldn't I?

Otherwise love the service though sometimes I need more than link guys are great. Maybe some of the repeating questions can feed into improving the guidance online on the self assessment online form..

Thanks again - invaluable resource
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Re:New - Tell us what you think of the Forum

29/01/2019 11:31:11
Hi,

Thanks so much for your feedback, we really do appreciate you taking the time to give us your thoughts.

I appreciate your frustrations with trying to find questions you asked to see if there has been any response to these. You’re right as well that you should receive emails to let you know that there has been a response; unfortunately this service is currently unavailable. We’re looking to see if any improvements can be made to functionality to make the Forum easier to use for all our customers. We should have some exciting developments on this shortly, which we will let our customers know about as soon as we can.

I also appreciate your sentiments around sometimes needing more than a link to guidance. We do our best to provide advice and support, and oftentimes we are unable to be more specific due to not having all the facts of the case before us. As this is a public forum we cannot go into the level of detail some queries require. We are constantly reviewing the quality of our answers, so if you feel your question hasn’t been answered fully please do let us know and we will be happy to review and provide additional advice if we can.

Thank you also for your suggestion for some of the repeated questions feeding into improving the guidance online on the Self Assessment form. This is something we will certainly explore with our colleagues who are responsible for this area.

I hope this helps, and many thanks once again for your feedback and for using the HMRC Online Customer Forum.
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New - Tell us what you think of the Forum

11/02/2019 11:16:14
HI, I am perplexed and dont know where to post this.

I am a micro employer. I am attorney for my 90 year old mother who has dementia and who employs a part time carer. The sort of employer who HMRC has been keen to bring into the fold.

When I first registered I spent the best part of the day trying to log in so I could read the emails I was being sent. Finally the accountant who does the payslips said to simply pay the money and ignore the emails. I can, if I try hard enough, navigate my way through the other clunky system to check whether my mother is owning money. Though ended up with a fine one when I paid the tax to my mums Inland Revenue account not the employees one by mistake. Now I am getting floods of emails about all manner of things. But cannot raise queries unless I log in and my query is about how to log in.

It would be really useful if you could separate micro employers from others. We are expected to perform to the same standards but with a tiny fraction of the resources, experience or skills. Caring for my mother is difficult. Having to be a personnel department with the current level of tax and other support only adds to the burden.

I
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Re:New - Tell us what you think of the Forum

11/02/2019 11:18:33
Hi,

Thanks for your question.

Please can you confirm if this is your business tax account that you are having problems signing in to.
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Re:Tell us what you think of the Forum

26/06/2019 10:53:31
It's a really good idea. I am an amateur landlord reluctantly renting out my parents' property due to unforeseen circumstances. I have been on the phone to HMRC more times than I can remember and they have always helped a lot, but this forum is very convenient and reduced the time I need to ring them.
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Re:Tell us what you think of the Forum

26/06/2019 11:10:05
Hi Jill,

Thanks for your feedback.

Regards.
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Re:Tell us what you think of the Forum

08/08/2019 11:24:05
I stupidly registered using my email address, not thinking that this name would be displayed to the world. I went in to my profile to try to amend my email address so that I could re-register, but was unable to amend my email address - on pressing submit, your site said that the changes had been made, but in each case, my email address reverted back to the previous one. Therefore, as far as I can see, you are unable to amend email address in "my profile".
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Re:Tell us what you think of the Forum

09/08/2019 08:39:35
Hi karenA,

This is correct, the function to amend User details is only available to HMRC Admins.

You can contact us to make changes, for example if you have used your email address as your User Name, but the simplest solution is to re-register.

Thanks for your feedback.
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Tell us what you think of the Forum

14/08/2019 08:37:33
Re your message from HMRC ADMIN 2 on 09/08/2019 08:39:35, I have re-registered but I have had to use a different email address because i was unable to register using the email address a second time. I also could not see any way to contact you to make changes. I am therefore using an email address which I do not monitor which is not very satisfactory. The forum is a great idea but not being able to amend your details?!! Also it is hard to find the posts that I have written. I thought I saw "My Posts" last time I was on here but I can't find it now. Thanks for your response.
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Re:Tell us what you think of the Forum

16/08/2019 14:25:32
Hi karenA,

Sorry, I could have been clearer there.

If you would would like to amend your original User Name, please send me a private message with your new proposed User Name and I will amend it for you.

You can do this by clicking "send message" under my profile, or by clicking on my name then "send a private message"

You can view your posts through "view profile" either under your profile or by clicking on your name.

I hope this helps.

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