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How do you sign a client up for Direct debits when they are registered for MTD?

30/04/2019 11:37:50
Trying to sign a client up for Direct Debits but keep going round in circles, the Agent Services Account wont allow me to do it but when I log in using our old agent account it says i have to go through the Agent Services Account???? Anyone have any ideas???
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Re:How do you sign a client up for Direct debits when they are registered for MTD?

01/05/2019 07:41:34
Hi,

Thanks for your question.

If you are having trouble setting up a direct debit, then you will need to contact the helpline on 0300 200 3700.
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How do you sign a client up for Direct debits when they are registered for MTD?

14/05/2019 14:22:06
Is there any further help with this question? We are having the same problem, on the HMRC website it states that you should be able to set up direct debits with your ASA but no luck??? Client's are asking us to do this for them and we are unable.
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Re:How do you sign a client up for Direct debits when they are registered for MTD?

15/05/2019 07:50:37
Hi,

Unfortunately, we have no further guidance on this yet, we would advise to contact the VAT Advice Line to speak to someone in the Making Tax Digital support team.

Telephone no: 0300 200 3700.

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