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NEW - Participate in user research - Help us improve the Forum

01/05/2019 13:33:36
Would you be interested in helping us improve the Forum?

HMRC is redesigning the HMRC Online Customer Forum.

We want to understand what our customers want from the Forum, what features and aspects of the Forum that you like and how it could be improved.

We are looking for volunteers to spend some time speaking with our research team. Any participation is voluntary and you can withdraw at any time.

This will involve an interview that should last between 45 minutes to an hour. This can be completed via phone call, Skype, or face to face at a time convenient to you. We will record the interviews but they will be anonymised and all the information is confidential.

If you would like to take part, please let us know by completing the survey at this link
https://docs.google.com/forms/d/e/1FAIpQLSc0At8nLGwwiW-uE98PBLi9rvu3BtsAzE80hv2Q49iuFM1y-A/viewform?usp=sf_link.

If you have any questions about the research study, please contact Jack Mitchell at jack.mitchell@digital.hmrc.gov.uk.

We look forward to hearing from you and hopefully, gaining your insights and perspective.

Many thanks,
The HMRC Online Customer Forum Admin Team



This message was edited 3 times. Last update was at 30/05/2019 09:34:04

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NEW - Participate in user research - Help us improve the Forum

10/06/2019 13:28:09
I hope this is the right place to give feedback about the beta version of the forum even if I don't want to do a 45-minute interview.
When you submit a post, it says "Your message is in the queue waiting the analysis of some moderator."
Firstly, "some moderator" sounds inappropriately casual and dismissive. I think "a moderator" would be better.
Secondly, it should be "awaiting" or "waiting for" but not "waiting".
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Re:NEW - Participate in user research - Help us improve the Forum

10/06/2019 13:31:44
Hi,

Thanks so much for your feedback.

As the post above mentions, we want to understand what our customers want from the Forum, what features and aspects of the Forum that you like and how it could be improved.

We appreciate you taking the time to give us your thoughts and we will take your suggestions forward.

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NEW - Participate in user research - Help us improve the Forum

12/06/2019 08:41:36
I agree with Anonymous' pedantic use of English. I am a stickler for good English.

As all of the answers relate to links from Gov.Uk and this is patently obvious, why doesn't this Forum advise customers as such. They are coming to this Forum and seeking advice from experienced people and they are getting links to Gov.Uk by people who are not used to dealing with day to day issues.
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Re:NEW - Participate in user research - Help us improve the Forum

12/06/2019 08:47:57
Hi,

Thank you for taking the time to leave us your feedback.

We aim to provide helpful responses from HMRC subject matter experts to all of the Forum posts but also suggest further reading available on GOV.UK for more detailed guidance.

We set this announcement up to ask for volunteers to take part in user research as HMRC are redesigning the HMRC Online Customer Forum. We welcome contribution from all of our customers but I am going to close this post off for any further comments.

If you want to leave feedback regarding the service you receive on this Forum then you can do this on the post set up for feedback via the link below.

Tell us what you think of the Forum

If you want to take part in the user research then you can find the details for this on the original post above.