[Avatar]

HMRC paperless notifications: new message

02/05/2019 12:44:25
I received a message in my email stating:
Dear ...
You have a new message from HMRC about Self Assessment.
To view it, sign in to your HMRC online account.
For security reasons, we have not included a link with this email.

So I signed in my personal tax account, get to the home page... and no message to be seen anywhere.
Then I signed up to my self-assessment "At a glance" page (for some unexplained reason, the self-assessment "At a glance" page can't be reached directly from personal tax account home, it is necessary to log out and re-sign in, while the tax account home page is linked to the self-assessment web page... boh)
No sign of any message there, too, anyway.
Where is this message??? Why doubling everything up? instead of sending an email saying "there is a message" wouldn't be more efficient sending an email WITH the message in it?
Best regards

[Personal information removed - Admin]

This message was edited 2 times. Last update was at 02/05/2019 12:48:07

[Avatar]

Re:HMRC paperless notifications: new message

03/05/2019 14:59:40
Hi there,

If you need help with an online service you can use the ‘Get help’ or ‘Is there anything wrong with this page’ link on the page in the online service you’re using.

We have more information here:

Technical support with HMRC online services

Thanks for your question.

Would you be interested in helping us improve the Forum? We are looking for volunteers to spend some time speaking with our research team. If you think you could help us, please click the link below for more information and to register your interest:

https://docs.google.com/forms/d/e/1FAIpQLSc0At8nLGwwiW-uE98PBLi9rvu3BtsAzE80hv2Q49iuFM1y-A/viewform?usp=sf_link.

We look forward to hearing from you.

Reply