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Agent a/c used to sign client up to MTD, but client does own VAT with own log in

07/05/2019 10:49:54
Hi. I have a client whereby I am the registered agent for VAT, but my client also has her own VAT HMRC gateway ID details. She does her own VAT, and submits it herself using her own gateway log in. We recently registed her for MTD, and did this via my agent gateway log in (ie, I signed her up to MTD on her behalf). We use Quickbooks Online, so we can both access the software. When you submit a VAT return via Quickbooks, you have to re-enter your HMRC gateway details. When she tried to submit her first VAT return under MTD via Quickbooks using her own gateway log in, it was rejected. When I tried to submit the VAT return via Quickbooks using my agent gateway details, it was accepted. Quickbooks have told us that because I signed her up to MTD as agent, only I as agent can submit her VAT returns under MTD. They say that it is not possible for her to submit the VAT returns using her gateway ID, because she did not sign up to MTD with her gateway ID. They say that only one gateway ID can be registered with HMRC for MTD.

Is this correct? If so, I think that this is quite a major problem and not one that has been publicised by HMRC at all. I have quite a few clients who do their own VAT and submit their own VAT returns using their own gateway log ins, but I am still registered as agent for VAT purposes so that I can help them as and when needed. Those clients expect me to register them for MTD using my agent ID, then they expect to take over and actually submit their MTD VAT themselves. If what Quickbooks say is correct, this is not going to be possible. They will need to register for MTD using their own VAT gateway ID. I will not be able to do it for them using my agent gateway ID.

I imagine there are lots of other accountants in the same position, and as we are all getting ready to sign clients up to MTD imminently, we need to know the answer to this urgently please.
Thank you
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Re:Agent a/c used to sign client up to MTD, but client does own VAT with own log in

07/05/2019 16:16:22
Hi,

Some clients may not have the enrolment needed in their Business Tax Account if they have been set up for Making Tax Digital (MTD) by an agent.

The client should log in to GOV.UK using their User Id and Password and check if they have MTD services.

On occasions there has been a message that appears stating "Your agent has signed you up to Making Tax Digital for VAT."

Under this there will be a option in blue stating "Add Making Tax Digital for VAT to my account."

If this does not appear in the client's account, contact the VAT Online Services Helpdesk, as their account may need to be reviewed and is not suitable on this platform. The contact number is 0300 200 3701.

Thanks for your question.

Would you be interested in helping us improve the Forum? We are looking for volunteers to spend some time speaking with our research team. If you think you could help us, please click the link below for more information and to register your interest:

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Agent a/c used to sign client up to MTD, but client does own VAT with own log in

08/05/2019 06:45:19
Thank you. We have followed your advice and clicked on the link : "Add Making Tax Digital for VAT to my account.". However, the link takes us to a page saying the following:

"Your business is already signed up
Your business is set up for Making Tax Digital for VAT with a different Government Gateway user ID. Try signing in with another Government Gateway user ID."

It appears from this response that it is not possible to use a personal gateway to submit VAT returns when an agent has signed you up to MTD using their gateway.

I really feel that this is problematic. Many clients will be expecting their agent to register them for MTD, but then expect to actually do the VAT returns themselves. Unless something is changed, this is not possible. Can you please pass this on to the relevant person?
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Re:Agent a/c used to sign client up to MTD, but client does own VAT with own log in

08/05/2019 08:41:51
Hi,

If your client is receiving this message then they may have more than one online account.

We would advise you to contact the VAT Online Helpdesk on 0300 200 3701 so that we can check their records.
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Agent a/c used to sign client up to MTD, but client does own VAT with own log in

09/05/2019 08:04:08
I want to deregister and close the comany, but because my accountant added me I can't, neither can they.

Did HMRC actually test any of this?
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Re:Agent a/c used to sign client up to MTD, but client does own VAT with own log in

09/05/2019 11:37:01
Hi,

We will need to access your records to resolve this query.

Please contact the VAT Online Helpdesk, by phone or webchat. You can find our contact details here:

Get help using VAT online services

Alternatively, you can apply to cancel your VAT Registration by post, and can find the form here:

Cancel your VAT registration

Thanks for your question.

Would you be interested in helping us improve the Forum? We are looking for volunteers to spend some time speaking with our research team. If you think you could help us, please click the link below for more information and to register your interest:

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We look forward to hearing from you.

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Agent a/c used to sign client up to MTD, but client does own VAT with own log in

15/05/2019 06:29:16
If you use the following link:
https://www.gov.uk/permission-software-tax-information

You should be able to deactivate your authority to submit the returns through Quickbooks. The client can then Grant Authority to Quickbooks via their own log in details. This should allow the client to submit the MTD returns using their own log in.
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Agent a/c used to sign client up to MTD, but client does own VAT with own log in

15/05/2019 07:52:34
I am having a similar issue using Vital Tax. They are signed up, we can access their account through our agen BVital Tax account, but now they have set up their own, it says 'you are not signed up, click this link'. You follow the link and it then says you are signed up. Going round in circles.
I originally raised the issue over three weeks ago and they still have not resolved the problem. I phoned the general helpline and got put through to MTD helpline as they don't have a direct dial number. I had to chase the original phone call as I hadn't had a response. When I finally got a response, I then had to send screen shot of what the problem was. Seems to take ages for an email reply also. My client had been hoping to submit their own VAT return at the end of this month, however, it is looking likely I will have to do it.
Also, on another note, similar to above, I have told clients that I will sign them up to MTD for ease, perhaps I shouldn't do this if it is going cause problems as HMRC don't seem to be able to cope with this? I need answers and the response time is far too long.
Thank you and I hope to hear from you soon.
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Re:Agent a/c used to sign client up to MTD, but client does own VAT with own log in

16/05/2019 13:24:13
Hi,

Thanks for your question.

We would advise you to contact the VAT Advice Line so this can be raised with the Making Tax Digital Team.

VAT: general enquiries

From your post it would appear that you are a tax agent and this and future posts may be more appropriate to the HMRC Agent Forum.

Please follow the following instructions to join the HMRC Agent Forum:

Step 1

  • Click here for the forum page

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  • Step 2

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  • Once you have sent your email, the forum team will be in touch to confirm your acceptance. After this, you will have access to HMRC’s new and improved Agent Forum, including all live and previous posts on Agent related issues.


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    Agent a/c used to sign client up to MTD, but client does own VAT with own log in

    09/08/2019 13:21:43
    For anyone experiencing the same issues, I have finally got an answer (3 months after my original post!). If a client wants to submit their own VAT returns, or deregister themselves, or view their VAT certificate, or do anything else VAT related themselves, they need to sign up to MTD themselves, ie using their own gateway ID. If the agent signs the client up to MTD, only the agent can submit the VAT, and do all other VAT related tasks. However, both the client and the agent can sign the client up to MTD. Then both the client and the agent can deal with the clients VAT issues, the client by using their own log in details, and the agent by using the agent log in details. I have tried this with a client and it works.

    Therefore if a client does their own VAT and the agent was going to sign the client up to MTD using the agent account for ease, ...don't! The client won't be able to submit their own VAT unless they sign up themselves.

    Hope this is helpful. The lack of information from HMRC on this is appalling.
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    Re:Agent a/c used to sign client up to MTD, but client does own VAT with own log in

    12/08/2019 10:40:45
    Hi,

    This is correct, if the client wishes to submit their MTD VAT returns then they must sign up for MTD themselves and link that account to their software.

    If the client wishes the agent to be responsible for their MTD returns then the agent must authorise the client on their ASA and link the software to that account.

    Providing the client has their own business tax account and enrols for the MTD service, they can still see a summary of the submitted returns as they did on the old service.

    The VAT certificate is currently only available on the business tax account but will eventually become available on the ASA in the near future.

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