Hi. I have a client whereby I am the registered agent for VAT, but my client also has her own VAT HMRC gateway ID details. She does her own VAT, and submits it herself using her own gateway log in. We recently registed her for MTD, and did this via my agent gateway log in (ie, I signed her up to MTD on her behalf). We use Quickbooks Online, so we can both access the software. When you submit a VAT return via Quickbooks, you have to re-enter your HMRC gateway details. When she tried to submit her first VAT return under MTD via Quickbooks using her own gateway log in, it was rejected. When I tried to submit the VAT return via Quickbooks using my agent gateway details, it was accepted. Quickbooks have told us that because I signed her up to MTD as agent, only I as agent can submit her VAT returns under MTD. They say that it is not possible for her to submit the VAT returns using her gateway ID, because she did not sign up to MTD with her gateway ID. They say that only one gateway ID can be registered with HMRC for MTD.
Is this correct? If so, I think that this is quite a major problem and not one that has been publicised by HMRC at all. I have quite a few clients who do their own VAT and submit their own VAT returns using their own gateway log ins, but I am still registered as agent for VAT purposes so that I can help them as and when needed. Those clients expect me to register them for MTD using my agent ID, then they expect to take over and actually submit their MTD VAT themselves. If what Quickbooks say is correct, this is not going to be possible. They will need to register for MTD using their own VAT gateway ID. I will not be able to do it for them using my agent gateway ID.
I imagine there are lots of other accountants in the same position, and as we are all getting ready to sign clients up to MTD imminently, we need to know the answer to this urgently please.