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Verify Email not being sent

08/05/2019 13:43:17
Hi, I'm trying to register for Making Tax Digital, but when I reach the verify email stage, no email is being sent out. I did receive one email from the half dozen attempts and different email addresses I've tried, but this was received so long after that the link had expired.

Can you help?
Thank you
Mark
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Verify Email not being sent

09/05/2019 08:04:30
I registered a few weeks ago. I did get the message that said "We have received your information" but have not had any verification from HMRC (ie it said within 72 hours). I have tried emailing but was just redirected to the help online (which does not answer this!). I have tried calling and after having to go various selections get to the point where you can hang on to speak to an operator only to be told "We cannot take your call right now, good bye". If we are given deadlines for submitting VAT returns for example (with penalties if we fail to meet the deadline) should HMRC not be playing their part and offering advice in a more structured way. I can't be the only one in this situation. Christine
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Re:Verify Email not being sent

09/05/2019 14:10:39
Hi Mark,

There was a situation where some traders were not receiving emails within the 72hrs indicated.

If you sign in to the businesses Business Tax Account and have ‘VAT – Making Tax Digital’ as a service in your account then you have successfully signed up.

If this is not shown then you would need to contact the VAT Online Services Helpdesk to check if it has been completed correctly, link below:

Get help using VAT online services

If any links have expired then you would need to be specifically speak to the Making Tax Digital support team. If you explain the circumstances an adviser will arrange for this on the above link.

Thanks for your question.

Would you be interested in helping us improve the Forum? We are looking for volunteers to spend some time speaking with our research team. If you think you could help us, please click the link below for more information and to register your interest:

https://docs.google.com/forms/d/e/1FAIpQLSc0At8nLGwwiW-uE98PBLi9rvu3BtsAzE80hv2Q49iuFM1y-A/viewform?usp=sf_link.

We look forward to hearing from you.


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Re:Verify Email not being sent

09/05/2019 14:12:48
Hi Christine,

We are sorry you were cut off, our helpline is currently very busy.

Please keep trying to contact the VAT Online Helpdesk, by phone or webchat.

You can find our contact details here:

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/vat-online-services-helpdesk

During the first year of Making Tax Digital, HMRC will take a light touch approach to digital record keeping and filing penalties where businesses are doing their best to comply with the law.

Thanks for your question.

Would you be interested in helping us improve the Forum? We are looking for volunteers to spend some time speaking with our research team. If you think you could help us, please click the link below for more information and to register your interest:

https://docs.google.com/forms/d/e/1FAIpQLSc0At8nLGwwiW-uE98PBLi9rvu3BtsAzE80hv2Q49iuFM1y-A/viewform?usp=sf_link.

We look forward to hearing from you.

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