I have signed up 7 companies for MTD VAT. In 4 of these there have been strange changes in the records. All 4 are actually on quarterly returns, but the MTD system seems to think they are monthly. If I sign in online, the certificate says quarterly, but the return deadlines section confirms that the system expects monthly returns. As does my software. Also, for 2 of the companies HMRC seems to think a VAT return has already been filed for the first month (April), when it hasn't, and it obviously isn't due either.
I've tried calling the online help desk and reported this for one company, having only recently discovered the other three, I was told someone would call me back within 5 days, but I have yet to hear back. I couldn't get through since, getting a message after going through the menu system saying all operators are busy.
What should I do to get this fixed?