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After signing up for MTD, phantom returns, change from quarterly to monthly

09/05/2019 08:03:14
I have signed up 7 companies for MTD VAT. In 4 of these there have been strange changes in the records. All 4 are actually on quarterly returns, but the MTD system seems to think they are monthly. If I sign in online, the certificate says quarterly, but the return deadlines section confirms that the system expects monthly returns. As does my software. Also, for 2 of the companies HMRC seems to think a VAT return has already been filed for the first month (April), when it hasn't, and it obviously isn't due either.

I've tried calling the online help desk and reported this for one company, having only recently discovered the other three, I was told someone would call me back within 5 days, but I have yet to hear back. I couldn't get through since, getting a message after going through the menu system saying all operators are busy.

What should I do to get this fixed?
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Re:After signing up for MTD, phantom returns, change from quarterly to monthly

09/05/2019 12:18:41
Hi,

We are sorry you were cut off, our helpline is currently very busy.

Our Making Tax Digital Support Team should call you back within 5 working days. If you have not heard back from us after this timescale, please persevere in contacting the VAT Online Helpdesk, by phone or webchat.

You can find our contact details here:

Get help using VAT online services

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