New starters not registered as employed with current employer

10/05/2019 11:49:55
We've all of a sudden started receiving queries from staff advising that they are not registered as being employees of the company. Even though they have been reported correctly on the FPS the first month of payment and thereafter. HMRC have advised employees to go back to their employer to get us to send the information - which has already been sent?? Has anyone else experienced this?

Re:New starters not registered as employed with current employer

14/05/2019 08:40:11
Hi sorry I have not come across this. Looking at the guidance when a new employee begins work for you it advises
[b]Registering your new employee
Register your new employee with HM Revenue and Customs (HMRC) by including their details on a Full Payment Submission (FPS) the first time you pay them.
On this FPS, include:
• information you’ve collected from them
• the tax code and starter declaration that you’ve worked out
• pay and deductions (for example tax, National Insurance and student loan deductions) since they started working for you - do not include figures from their previous job
Here is link for you which may help to clarify
New Employee

I would suggest you check you have dealt with the P45 or starter checklist failing that I would advise you ring the taxes helpline quoting one or a few of your employees national insurance numbers to see if they can see what has happened if not contact the online services and see if they can advise. They can see the online path and may be able to see where the problem has arisen.
Taxes helpline 0300 200 3319 Lines open are the same as Online Services.
Online Services 0300 2003600
Lines are open Monday to Friday 8.00 am to 8.00 pm
Saturday 8.00 am to 4.00 pm
Sunday 9.00 am to 5.00 pm